Orders are usually processed in 3-7 business days from the time the order is placed. All orders are shipped using USPS Priority Mail service.
We are careful to package your purchase in bubble wrap and packing peanuts but sometimes the transit is rough. It happens. Since our packages are sent via USPS Priority Mail, they are insured. While we are not responsible for USPS handling of packages, we will work with you remedy the situation and replace your damaged items by filing the claim to USPS. Photos showing the extent of the damage will help us. Please email proof of damage to firstname.lastname@example.org with your order number.